Following this article (https://erpcommunity.com/articles/ai-in-erp), it starts hereabout a journey in exploring ERP areas.
The subdivisions will be:
Marketing
The creation of advertising campaigns will be the essence topic. Functionalities like the content list for storing the outbound articles, tv/radio recordings, etc. The branding strategies for specific products or product lines. Contact collection and benchmarking.
Sales
The sales manager consumes the forms for refining prospect information, keeping track of the calls/email/social contacts, create offers.
Billing
It is the core of the business: orders, invoices, delivery and payments.
Customer care
For managing the support to customer incidents, managing contracts.
Purchasing
To plan the acquisition of stocks depending on the production and on the sales.
Production
The well-known bill of materials, such as the chain of production.
Service
Internal resource planning, together with task management. And then the quality assurance cycle.
Inventory
Warehouses management, item counting, and even logistic.
Finance & Accounting
The bookkeeping is fundamental. Like the precious bank account reported inside the ERP. Money planning, like investments, loans, and cash flow.
Human resources
The recruiting process followed by contracts, wages and time management.
Planning & Project Management
The project description, the execution, the planning, the work breakdown structure.
Elements in common
Every ERP needs the user management feature, like also personal data.
After exploring the main areas, there will come a few extras for topics applied overall to the ERP, like the reports or item workflow.
During this path through the different sections, I will prospect some possible AI implementations.
This automation will have the following goals:
- Taking away time-wasting operations.
- Predicting the content to be inserted.
- Warning in case of a non predicted delay.
- Providing a pondered prioritisation of items to work.
- Providing an actual measured cost in time and money of an object.
Every ERP is different from competitors. The user interface, the technology behind the scenes, the database are specific for each provider. In this journey, the content will refer to generic elements. Some may not exist in every ERP, and some may have different behaviour.
This journey follows a guideline. Still, it is open to embrace requests, debates, and insights. Feel free to contribute. The ERPCommunity.com will enjoy every involvement in sharing opinions and experiences. The real world is the best teacher, so it is much appreciated if you participate in dispensing your on-field ordeals.
I wish you a pleasant journey!
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