For businesses large and small, their profitability and success depend upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management.
The goal of Customer Relationship Ma
During my many years in ERP implementation, I have observed this. Many companies approach ERP Implementation from a project mindset, not with a transformational vision.
What is the difference?
Project mindset asks the question 'How do I complete this p
At one level this is a relatively simple tool, requiring the management to select a key area of business activity and to audit performance in that area, comparing to previous performance levels and, ideally, benchmarking against known best practice a
As per various surveys done on ERP customers, 70% say that their implementation was a 'success' and only 30% say it is a failure.
Gives a neat quaint picture, doesn't it?
Only 30% failure, thinks a prospective customer. May be all those stories about '
Every organization has some form of Enterprise Resource Planning (ERP). An ERP automates an organization's business process. There are times where an organization feels they have outgrown it and look to implement a new system. However, a correct ERP
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