modeling (1)

…when setting the objectives for a new ERP project, the sponsors will be happy if the function’s actual performance remains the same as it was before the project, but is now able to scale to the size needed across the enterprise. In other words, they accepted ahead of time that it wouldn’t perform better, just that it would scale appropriately. … I was disillusioned to say the least. Deming and Juran would be horrified by this low setting of the bar. If you’re going to tackle an expensive

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